Building on its successful debut, 2K-Software and ai1 Technologies today announced the launch of version 2.0 of the AI1 Lending Suite. This major upgrade significantly enhances its intelligent chatbot and borrower portal, delivering a more powerful and seamless experience to revolutionize mortgage and lending operations.
A key innovation is deep integration with the LendingPad system, enabling seamless data exchange and workflows. However, the biggest breakthrough is the decentralization of machine learning. Now, each bank office or branch can independently refine the core AI model based on its own decision history. This means the loan application assessment algorithm adapts to the specific needs and preferences of each department, analyzing which applications were approved or rejected by that specific office, increasing the relevance and accuracy of scoring.
To improve data quality, a new application status has been introduced—"Incomplete Data." The system now indicates in real time exactly what information is missing for the calculation, speeding up the document collection process. Administrative work has also been simplified: bulk employee uploads via CSV file are now available, allowing for the creation of officer accounts with settings, access rights, and integration parameters in a single step.
Analytics and transparency have reached a new level. The focus is on the "History Center," an expanded audit trail that now tracks the full history of each application: who made changes and when, how the scoring was recalculated, and why. In its advanced financial analysis, the platform automatically takes into account current macroeconomic indicators, making the assessment more adaptive to market conditions.
The customer experience has also been significantly improved. The intelligent chatbot has become more communicative and user-friendly, helping clients complete applications. After calculating the application status, the system automatically generates personalized recommendations for improvement. Furthermore, notifications and emails for clients and employees have been completely redesigned: they clearly show which parameters have changed, how this impacted the decision, and provide a comparative "before and after" analysis.
"Version 2.0 is our response to the market's demand for flexibility and explainable AI," noted a representative of ai1 Technologies. "We've transitioned from providing a tool to creating an adaptive platform where each client can customize their 'digital loan officer' to their unique business processes while maintaining full control and insight into every decision."
AI1 Lending Suite 2.0 update summary:
Deep integration with LendingPad.
Customizable AI scoring at the individual office level.
New "Incomplete Data" status for faster data collection.
Bulk user creation via CSV.
"History Center" with a full audit trail of application changes.
Incorporation of macroeconomics into financial models.
Personalized recommendations for application improvement.
Improved chatbot and transparent client communication.
Detailed notifications with change impact analysis.
The AI1 Lending Suite 2.0 update is now available to existing and new clients of ai1 Technologies.