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Privacy Policy of 2K SOFTWARE LLC

Effective from January 1, 2025
Compliant with GDPR, CCPA, PIPEDA, and other international data protection laws

1. Introduction

1.1. 2K SOFTWARE LLC ("we," "us," or "our") is committed to protecting the privacy and security of your personal data in compliance with global data protection regulations, including the EU General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and Armenia’s Data Protection Law.
1.2. This Privacy Policy explains how we collect, use, store, and share your data when you use our software products, websites, cloud services, and APIs.
1.3. By accessing our services, you agree to the terms outlined in this policy.

2. Data We Collect

We process the following categories of data:

2.1. Personal Data

  • Contact Information (name, email, phone number, business address).

  • Account Details (username, hashed passwords, security questions).

  • Payment & Billing Data (for customers, processed via secure gateways like Stripe/PayPal).

  • Identity Verification Data (if required by law, e.g., KYC for financial services).

2.2. Technical & Automated Data

  • Device & Browser Data (IP address, OS, browser type, hardware specs).

  • Cookies & Tracking Technologies (session cookies, analytics tools like Google Analytics).

  • Log Data (access times, error reports, security logs).

2.3. User-Generated & Professional Data

  • Software Usage Data (features used, performance metrics).

  • Support & Communication Data (emails, chat logs, feedback).

  • Biometric Data (only with explicit consent, e.g., facial recognition for authentication).

3. Legal Basis for Processing

We process data based on:

  • Your Consent (e.g., marketing emails, cookies).

  • Contractual Necessity (to deliver our services).

  • Legal Compliance (e.g., tax laws, fraud prevention).

  • Legitimate Interests (security, product improvement).

4. How We Use Your Data

Purpose: Example

Service Delivery: User accounts, software licenses, customer support.

Security & Fraud Prevention: Detecting unauthorized access, DDoS protection.

Analytics & Improvements: Bug fixes, feature enhancements.

Marketing (Opt-Out Available): Newsletters, promotions (only with consent).

Legal & Regulatory Compliance: Responding to law enforcement requests.

5. Data Sharing & International Transfers

5.1. Third-Party Sharing

We may share data with:

  • Subprocessors (cloud providers like AWS, Azure – stored in EU/US/ARM).

  • Payment Processors (Stripe, PayPal).

  • Government Authorities (only if legally required).

5.2. Cross-Border Transfers

  • Data may be transferred outside Armenia/EU, but we ensure safeguards (e.g., GDPR Standard Contractual Clauses).

6. Data Retention & Security

  • Retention Period: Kept only as long as necessary (e.g., 5+ years for financial records).

  • Security Measures:

    • Encryption (TLS, AES-256).

    • Regular security audits.

    • Employee confidentiality agreements.

7. Your Rights

Under GDPR/CCPA, you can:

  • Access, Correct, or Delete your data.

  • Withdraw Consent (e.g., unsubscribe from emails).

  • Port Your Data (request a copy in a machine-readable format).

  • Lodge a Complaint with a supervisory authority (e.g., Armenia’s Data Protection Agency).

Submit requests to: cross@2k-software.com

8. Cookies & Tracking Technologies

  • We use essential cookies (for site functionality) and analytics cookies (Google Analytics).

  • You can disable cookies in browser settings, but some features may not work.

9. Policy Updates

  • We may update this policy; changes will be posted on our website with a new effective date.

10. Contact Us

2K-SOFTWARE LLC

Address: 58/1 Charents str., Yerevan, 0025, Armenia
Data Protection Officer (DPO): cross@2k-software.com
Website: 2k-software.com